FREE Shipping on orders over 69$* all over the Quebec Province

Free Shipping on orders over 100$* in Canada

 

Shipping LocationFree ShippingStandard Shipping
Québec
Delivery Time 1-5 Business Days
on orders of 69$ or above14.95$
In-Store Pick-Up (Granby, Qc)
Ready Within 1-2 Business Days

on orders of 30$ or above

-
Granby and the area
Delivery Time 1-3 Business Days
on orders of 69$ or above9.95$
Canada
Delivery Time 2-7 Business Days
on orders of 100$ or above14.95$
Remote Area Delivery***
Delivery Time 5-15 Business Days
Contact UsContact Us

*Excluding Oversized Items & remote areas

 

Additional Shipping Fees / Heavy or Oversized Products

Additional fees may apply for large products (more than one cubic foot or 30cm cubic) or packages over 4.5kg (10 lbs). The Site can not be held responsible if some of these products have no identification in that regard in their description while making the order. In the event that additional shipping charges apply, an agent will contact you to confirm your order with the additional charges if any. Please refer to the Shipping Fees Table for more information.

 

Additional Shipping Fees / Remote Area ***

Orders placed on the Site can only be delivered and invoiced to an address in Canada.  Additional fees may apply to residents of remote areas including but not limited to postal codes :

G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0R, G0V, G0W, G0X, G4T, H0M, J0B, J0K, J0M, J0R, J0T, J0V, J0W, J0X, J0Y, J0Z, J8G, J9L

An agent will contact you if such additional fees apply and we will proceed with your order only with your approval.  The order can be cancelled at any time until it is shipped.

The Site reserves the right to omit certain postal addresses at its discretion (e.g. post office boxes).

 

Free delivery

To benefit from free shipping, the placed order must:

  • have the minimum order amount before taxes and after rebates
  • have a shipping address in Canada
  • be free of oversized and heavy products (see section below)

 

In-Store Pickup - FREE!*

At any time you can place an order and pick it up in store (Granby, Qc)! (*see Shipping Fees Table above for details)

We will contact you when the order is ready. Bring a copy of the invoice for pickup for verification.


Delivery delay

Delivery times vary depending on the delivery address from 2 to 15 business days. When applicable, an email will be sent to you to confirm the shipment and a tracking number to use on the carrier's website.

 
Return of goods in good condition

Within 30 days of receiving your order, you can return an item if it is in its original condition (unwrapped and in perfect condition). You will have to cover the shipping costs to return it to our distribution center (Granby, Qc). When the product is received and verified, a refund, excluding shipping costs of the original invoice, will be made. You can also get a full refund (including shipping costs) if the return is the result of an error on our part.

Beyond 30 days, you must contact a customer service representative (see contact information). A decision will be made, as the case may be, at our discretion. In all cases, you must submit a proof of purchase.

 
Return of faulty or damaged goods

Within 30 days of receiving your order, you can exchange an item if it is damaged or defective. When the product is picked up, received and verified, we will send you a copy of the product at no additional cost. If the exchange is not possible because of lack of product availability, a full refund will be made.

Beyond 30 days, you must contact a customer service representative. A decision will be made, as the case may be, at our discretion. In all cases, you must submit proof of purchase.

 

* Click here for more information.

 


Questions? Delivery or billing issues?


Contact Us !